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Frequently Asked Questions (and answers) |
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| Q | Do you provide technical support for products purchased from the control shop. | ||||||||
| A | Yes. We are always happy to answer questions and offer advice to our customers pre and post sales. | ||||||||
| Q | I would like telephone support. Can I speak to someone ? | ||||||||
| A | At the moment we do not offer telephone support. This is due to change later this year. However, we do pride ourselves on our e-mail support, which is usually very prompt. | ||||||||
| Q | Can I send you my program to debug ? | ||||||||
| A | No. Whilst we do not object to looking at a small sample of a problem area within your program to clarify a question, we cannot offer a program debugging service. | ||||||||
| Q | Can you send me the source code to BeeStep14 or LogicLab ? | ||||||||
| A | No. The source code to all of our applications is confidential and never released, but we do provide the source code to a simple (working) program with every product purchased. It is written in Visual Basic and is supplied on the installation CD together with a full product manual. | ||||||||
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© Copyright pc-control.co.uk 2008 |
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